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Together with my guest Dr Nicola Millard, Principal Innovation Partner at BT, we explore designing customer experiences that are useful, usable and used.
Our discussion explores Nicola influences, including music and theater, in crafting compelling narratives for technology adoption and change management. Nicola shares insights on navigating the balance between automation and the human touch.
We also delve into futuristic ideas, discussing the potential impact of extended lifespans, uploading knowledge on to the brain, responsible technology use, and the integration of technology and human experiences in a digitised world.
Connect with Nicola and Kamila